Help

Get in touch.

Members can ask medical questions in the secure portal. For everything else, reach our team here.

For members

For medical questions, refills, side effects, or dose changes, message your clinician in the portal. You'll hear back within 24 hours.

Member portal

For everything else

Questions about your account, billing, shipping, press, or partnerships.

Email: care-team@walk.zappyhealth.com

Hours: Mon–Fri, 9 AM – 6 PM ET

Mail

Kare Solutions, LLC
7660H Fay Ave, Suite 504
La Jolla, CA 92037

Don't send prescription returns to this address. Pharmacy returns work differently. See the slip in your shipment.

Urgent care

Zappy is not for emergencies. If you're having a medical emergency, call 911. If you think someone was poisoned, call Poison Control at 1-800-222-1222.